Benefits

Stock Leads work together on library policies across the consortium
Access to enhanced data analytics
Analysis of data across the consortium
Providing best value, benchmarking
Ensuring stock and digital resources are utilised efficiently and effectively
Customer Relationship Management and knowledge of customers ensures that the right messages go out, to the right audience, at the right time, across the consortium
Freedom of Information (FOI) requests reviewed and shared
Statistics and data provided across the consortium including CIPFA reports

The consortium platform provides a socially interactive platform and user experience (like Netflix):

Easy access to library service
Reservation and renewal facility
Social media advertising events and activities
Online visibility of the catalogue when searching the internet for a book on a search engine (e.g. google)
Customers can follow their favourite authors, friends and read reviews on forthcoming titles
Customers will be able to share their stories, talk about their library service, what they are reading, their reviews and recommendations
Enables authors to engage with their readers
Displays the most popular titles, the current content and latest releases
Hosts virtual book clubs
Has a “Find My nearest” functionality
Provides self-publishing options to budding authors or local community magazines
Targets customers through automated alerts, key calendar spikes, or library events and promotions
Provides an event booking system – will make it easy for customers to discover, browse and book events

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